- November 5, 2020Giving a disproportionate amount of attention to new customer – at the expense of existing customer retention – is a…
- October 24, 2020Abstract: How buying a new vacuum cleaner evolved into a challenge to create successful before and after stories in our…
- May 25, 2020There are countless sayings, axioms, golden rules and mantras that people associate with being an effective leader – and human…
- April 23, 2020In a crisis, leaders are best served to establish their game plan for a response after collecting input from those…
- April 21, 2020Leaders that possess humility and modesty as core characteristics will get the best results. hashtag#leadership hashtag#culture hashtag#ethics hashtag#highperformingteams Read an article in HBR recently…
- February 28, 2020So let me get this out of the way. I’m not talking about our personal cell phone habits. I’ll save…
- February 17, 2020Back in 1997 when I finished grad school my university held an outdoor graduation. It was a beautiful summer day.…
- January 22, 2020Let’s talk about high-performance teams. Spend some time reading Frederick Taylor. Taylor (1856-1915), as you may know, is considered to…
- January 8, 2020Leaders need to walk the walk regarding core values when confronted with rogue employees who happen to be top performers.…
- December 4, 2019Got someone on your team that you aren’t sure is working out? Sure you do. Or, no doubt, you have…